Kidys Food Products Pvt. Ltd.

FAQ

Q1. HOW DO I REGISTER?

You can register by clicking on the “Register” link at the top right corner of the homepage.
Please provide the information in the form that appears. You can review the terms and conditions, privacy policy and submit the registration information.

 

Q2. Is there any service fee for Registration?

No, it is Free!

 

Q3. Is it mandatory to register to shop on www.greenlifeherbal.in (Green Life Herbals)?

No, you can shop online without registration and as guest user. In case of guest user you need to provide some information to get your order delivered at your doorstep.

 

Q4. What are the different Payment Modes?

You can pay choosing one of the following payment methods:
1. Debit card
2. Credit Card
3. Net-Banking

 

Q5. Is it safe to use my credit/ debit card on www.greenlifeherbal.in (Green Life Herbals)

Yes it is absolutely safe to use your card on www.greenlifeherbal.in (Green Life Herbals). A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

 

Q6. If I pay by credit card, how do I get the amount back for orders not delivered or cancelled orders?

If we are not able to deliver your order and you have already paid for them online, the balance amount will be refunded to your to your bank accountwith in 15 days. please contact our customer support team (contact@greenlifeherbal.in (Green Life Herbals)) and we will refund it back on to your card.

 

Q7. Where do I enter the coupon code?

At the time of checkout, you will find a section for discount coupon.

 

Q8. If I order today, when will I receive my order?

It based on the cities. Normally, you will receive your order within 5-7 working days of time of order.

 

Q9. How do I contact Customercustomer support team?

You can call us at 9258560024 (11am to 6pm) or email us at contact@greenlifeherbal.in

 

Q10. How can I give feedback on the quality of products or other services?

You can write review about products on Product page. For general feedback, you can text us or call us at 9258560024 or send an email to contact@greenlifeherbal.in For any concerns, go to https://greenlifeherbal.in/contact-us/ and fill up the form. Our team will contact you in best earliest time.

 

Q11. What do I do if an item is defective (damaged, broken, leaking, expired)?

By all means material is properly packed & thoroughly checked by our team, so the company won’t be responsible for any damage, broken etc.

 

Q12. I am a corporate/ business. Can I place orders with www.greenlifeherbal.in (Green Life Herbals)?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporate companies and for occasions like marriages, parties etc. Please contact as at contact@greenlifeherbal.in to know more or call us at 9258560024

 

Q13. What is My Account?

My Account is the section you reach after you log in at www.greenlifeherbal.in. My Account allows you to track your active orders, credit note details as well as see your order history, reorder any of your previous orders and update your contact details.

 

Q14. How do I reset my password of Green Life Herbals Account?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

 

 

 

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